Delete Your Lumivo Account

We respect your right to control your data. Here’s how to delete your account and what happens when you do.

How to Delete Your Account

Option 1 — In the app (recommended)
Open Lumivo → Settings → Account → Delete Account
This immediately deletes your account and all synced cloud data.

Option 2 — Without the app
Email business@shiftunlock.com with the subject line “Account Deletion Request”
Include the email address associated with your Lumivo account. We will process your request within 30 days.

What Gets Deleted

✅	Your authentication account (Firebase)
✅	All synced cloud data — journal entries, habits, ideas, and related records
✅	Media files stored in cloud sync (photos, voice notes)
✅	Subscription entitlements and purchase metadata

Note: Local data on your device is not automatically removed when you delete your cloud account. To erase local data, use the in-app clear/delete controls or uninstall the app.

How We Protect Your Data

Lumivo is built with a local-first, privacy-by-design architecture. Your data stays on your device unless you explicitly choose otherwise.

🔒	Encrypted local database — All data stored on your device is protected using SQLCipher, an industry-standard encrypted database
🔐	Field-level encryption — Sensitive fields (journal content, personal notes) are individually encrypted using AES-GCM before being stored or synced
📱	Local-first by default — Your data lives on your device. Cloud sync is completely optional and only activates when you sign in and enable it
🛡️	Biometric & passcode lock — Protect your app with fingerprint, face recognition, or a custom passcode
☁️	Encrypted cloud sync — When cloud sync is enabled, sensitive data is encrypted before leaving your device. Data in transit is protected using TLS/HTTPS
🚫	No data selling — We never sell your personal information to third parties

Data Retention

While all personal content (journal entries, habits, ideas, media) is permanently deleted, some metadata may be retained after account deletion if required by:

Legal or regulatory obligations
Fraud prevention and security protections
Outstanding disputes or claims

Any retained data is handled in accordance with our Privacy Policy.

Lumivo by ShiftUnlock · business@shiftunlock.com
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