Lumivo Terms of Service (Terms and Conditions)

Last Updated: May 28, 2026
Effective Date: May 28, 2026

These Terms of Service ("Terms") are a legally binding agreement between you and ShiftUnlock ("Lumivo", "we", "us", or "our") governing your access to and use of the Lumivo app and related services (the "Service").

If you do not agree to these Terms, do not use the Service.

1. Acceptance of Terms

You accept these Terms by:

Creating or using an account
Accessing or using the Service
Proceeding through onboarding and continuing to use the app

Our Privacy Policy is incorporated by reference and forms part of these Terms.

2. Eligibility

You represent and warrant that:

You are at least 13 years old (or the minimum age required by applicable law in your jurisdiction)
If you are under the age of majority in your jurisdiction, your parent or legal guardian has reviewed and agreed to these Terms on your behalf
You have legal capacity to enter into these Terms
You will comply with applicable laws and regulations

The Service is not directed to children under 13.

Regional age requirements:

India: Users under 18 years of age must have verifiable parental or guardian consent to use the Service, as required by the Digital Personal Data Protection Act, 2023.
Brazil: Users under 12 years of age require parental consent. Users between 12 and 18 years of age require guardian review and consent, as required by the LGPD and the Estatuto da Crianca e do Adolescente.

3. Service Description and Availability

Lumivo is a personal productivity and self-development app that may include journaling, habit tracking, plan management, vision board tools, analytics, optional cloud sync, and subscription-gated features.

3.1 AI-Powered Features

The Service may include optional AI-powered features (such as analytics insights) that use on-device machine learning. These features:

Are designated as optional and may be experimental or in beta
Generate insights that are informational only and do not constitute professional health, medical, psychological, legal, tax, or financial advice
May produce inaccurate, incomplete, or unexpected results
May be discontinued, modified, or vary in availability based on device capability and platform support
Process only aggregated analytics data on-device and never access raw journal content

3.2 Service Modifications

We may, at any time:

Modify, add, remove, or limit features (including AI-powered features)
Restrict, suspend, or discontinue part of the Service
Perform maintenance that temporarily interrupts access

We do not guarantee uninterrupted, secure, or error-free operation.

4. Account Registration and Security

To use certain features, you may need an account. You agree to:

Provide accurate and current account information
Keep your credentials confidential
Promptly notify us of unauthorized use
Accept responsibility for activity under your account, except where prohibited by law

We may require verification or re-authentication for sensitive actions.

5. Privacy, Storage, and Data Handling

Your use of the Service is subject to our Privacy Policy. You understand that:

Lumivo uses a local-first model with optional cloud sync
Certain data may be processed by third-party processors (for example, Firebase, RevenueCat, app stores, ad/analytics providers, and feature integrations)
Security controls are implemented, but no system is completely secure

You are responsible for maintaining your own backups where important (for example, using export tools where available). We are not responsible for losses caused by your failure to maintain backups.

Local data responsibility: Data stored locally on your device (including journal entries, habits, plans, and vision boards) is subject to the security and integrity of your device. We are not responsible for data loss resulting from device failure, theft, malware, operating system updates, or other events affecting your device. We strongly recommend enabling cloud sync and using the in-app export tools to maintain copies of your data.

6. Subscriptions, Billing, and Trials

6.1 Paid Features

Certain features require an active paid entitlement or eligible trial.

6.2 Billing Channels

Purchases are processed through Apple App Store and/or Google Play (and related subscription infrastructure). Pricing, taxes, billing cycles, and payment terms are governed by the applicable store and your store account settings.

6.3 Trials and Eligibility

If offered, trial eligibility may be limited and subject to anti-abuse controls. These controls include device-level checks (such as Apple DeviceCheck), account history checks, and store-level purchase history verification. A minimal, anonymous device marker may persist after account deletion to prevent repeated trial claims on the same device. By using the Service, you acknowledge and consent to these anti-abuse measures.

6.4 Auto-Renewal and Cancellation

Subscriptions auto-renew unless canceled through your store account before renewal. Deleting the app does not cancel your subscription.

6.5 Refunds

Refunds are handled by the store/payment platform that processed your purchase, subject to its policies and applicable law.

6.6 Entitlement Changes

If entitlement expires, is revoked, or cannot be verified, paid features may be limited or disabled.

7. License Grant and Restrictions

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial use.

You may not:

Copy, modify, distribute, sell, lease, or sublicense the Service except as permitted by law
Reverse engineer or attempt to extract source code except where non-waivable law permits
Circumvent security controls, paywalls, or usage limits
Use the Service for unlawful, abusive, fraudulent, or infringing purposes
Interfere with Service integrity, performance, or availability

8. User Content

8.1 Ownership

You retain ownership of your content, subject to the license below.

8.2 License to Operate Service

You grant us a worldwide, non-exclusive, royalty-free, limited license to host, store, process, transmit, encrypt/decrypt, adapt, and display your content solely as needed to provide, secure, maintain, and improve the Service for you.

8.3 Responsibility for Content

You are solely responsible for your content and represent that:

You have rights needed to submit that content
Your content and use of the Service do not violate law, third-party rights, or these Terms

We may remove or restrict content when reasonably necessary to enforce these Terms, comply with law, or protect users/the Service.

9. Third-Party Services

The Service may interoperate with third-party services (for example, authentication providers, app stores, analytics/diagnostics, advertising, and media providers). Your use of third-party services is governed by their terms and policies, not ours.

We are not responsible for third-party services, content, terms, or outages.

10. Intellectual Property

Except for your content, all rights, title, and interest in and to the Service are owned by us and/or our licensors, including software, text, design, trademarks, and documentation.

You may not use our branding without prior written permission.

11. Prohibited Conduct

You agree not to:

Violate law or third-party rights
Upload malware or harmful code
Access accounts/data without authorization
Attempt to scrape, harvest, or re-identify personal information
Use automation to abuse the Service
Misrepresent your identity or affiliation

12. Suspension and Termination

We may suspend or terminate access immediately if:

You violate these Terms
We suspect fraud, abuse, or security risk
Required by law, platform rules, or regulator direction

You may stop using the Service at any time.

On termination, provisions that should survive remain in effect, including IP, disclaimers, liability limits, indemnity, and dispute-resolution terms.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE"
WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT
WE DO NOT WARRANT THAT THE SERVICE WILL ALWAYS BE AVAILABLE, SECURE, OR ERROR-FREE

Health and wellness disclaimer: Lumivo is a personal productivity tool. It is not a substitute for professional medical, mental health, psychological, legal, tax, or financial advice. Journal entries, mood tracking, habit analytics, and AI-generated insights are for personal reflection and self-improvement only. If you are experiencing a mental health crisis, please contact emergency services or a qualified professional immediately.

AI accuracy disclaimer: AI-powered features, including analytics insights, are generated by on-device machine learning models and may be inaccurate, incomplete, biased, or misleading. You should not rely on AI-generated content as the sole basis for any decision. We do not guarantee the accuracy, reliability, or suitability of any AI-generated output.

Accessibility: We strive to make Lumivo accessible to all users. If you encounter accessibility barriers, please contact us at business@shiftunlock.com.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL.

OUR TOTAL AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

THE AMOUNT YOU PAID TO US (INCLUDING THROUGH APP STORE CHANNELS FOR LUMIVO ENTITLEMENTS) IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR
USD $100

Mandatory liability savings clause: Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including but not limited to liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or willful misconduct; or (d) any liability that cannot be excluded under mandatory consumer protection laws of your jurisdiction.

Some jurisdictions do not allow certain limitations or exclusions. In those jurisdictions, this section applies only to the extent legally permitted.

15. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless us and our affiliates, officers, employees, agents, and licensors from claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to:

Your use or misuse of the Service
Your content
Your violation of these Terms or applicable law
Your infringement of third-party rights

Consumer protection carve-out: This section applies to the fullest extent permitted by applicable law. In jurisdictions where consumer indemnification obligations are restricted or prohibited (including the European Union, United Kingdom, and Australia), this section applies only to the extent legally permissible.

16. Dispute Resolution

Please read this section carefully. It affects your legal rights.

16.1 Informal Resolution First

Before either party initiates formal proceedings, both parties agree to attempt informal resolution for at least 30 days after written notice is sent to:

Email: business@shiftunlock.com

The notice must describe the dispute and the specific relief sought. During this 30-day period, neither party shall commence formal legal proceedings regarding the dispute.

16.2 Formal Dispute Resolution

If informal resolution does not resolve the dispute within 30 days, either party may submit the dispute to the courts of competent jurisdiction in India.

16.3 Consumer Forum Savings

If you are a consumer in the European Union, United Kingdom, Australia, Brazil, Japan, or any other jurisdiction with mandatory consumer dispute resolution forums, nothing in this section prevents you from bringing claims in the courts or forums available to you under applicable mandatory consumer protection law.

EU consumers may also refer disputes to the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

16.4 Class and Representative Action Waiver

To the maximum extent permitted by law, you and we agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, representative, consolidated, or private-attorney-general action.

This waiver does not apply in jurisdictions where class action or representative action waivers are prohibited by law (including, without limitation, the European Union, United Kingdom, Australia, Canada, and France). In those jurisdictions, this subsection is severed and the remainder of this Section 16 remains in effect.

17. Governing Law and Venue

These Terms are governed by the laws of India, without regard to conflict-of-law rules.

For disputes not resolved through informal resolution, exclusive venue is in the courts of competent jurisdiction in India, subject to mandatory local law.

Mandatory consumer rights savings: If you are a consumer in the European Union, United Kingdom, Australia, Brazil, Japan, Indonesia, or any other jurisdiction with mandatory consumer protection laws, nothing in these Terms affects your statutory consumer rights under the mandatory laws of your country of residence. You may bring claims in the courts of your country of residence as permitted by applicable law.

18. Platform Terms (Apple/Google)

If you downloaded the app from Apple App Store or Google Play:

These Terms are between you and us, not Apple or Google.
Apple and Google have no obligation to provide maintenance or support for the Service.
If you downloaded the iOS version from Apple App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce relevant provisions.
If you downloaded the Android version from Google Play, Google and its subsidiaries are third-party beneficiaries of these Terms and may enforce relevant provisions.

19. Changes to Terms

We may update these Terms from time to time. We will provide at least 30 days’ advance notice of material changes via in-app notification and, where available, email to your registered account. Updated Terms will be posted with a revised "Last Updated" date.

Where required by applicable law, material changes will require your affirmative consent before taking effect.

If you do not agree to updated Terms, you may stop using the Service and delete your account before the changes become effective. Your continued use of the Service after the effective date of updated Terms constitutes acceptance of those Terms.

20. Electronic Communications

You agree to receive electronic communications related to the Service, including legal notices and updates, via in-app notices, website postings, or email where available.

21. Export Compliance

The Service uses encryption technology (AES-256) that may be subject to export control regulations, including the U.S. Export Administration Regulations (EAR) and equivalent laws in other jurisdictions.

You represent and warrant that:

You are not located in, or a national or resident of, any country subject to comprehensive trade sanctions (including, as of the date of these Terms, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions)
You are not on any government-maintained list of prohibited or restricted parties
You will not use the Service in violation of applicable export control or sanctions laws

22. Miscellaneous

Entire Agreement: These Terms and the Privacy Policy are the complete agreement regarding the Service.
Severability: If any provision is unenforceable, remaining provisions remain in effect.
No Waiver: Failure to enforce a provision is not a waiver.
Assignment: You may not assign these Terms without our consent. We may assign these Terms in connection with corporate transactions.
Claims Time Limit: To the extent permitted by law, any claim arising out of or relating to the Service or these Terms must be filed within one year after the claim arises, unless mandatory law requires a longer period.
Force Majeure: We are not liable for failures caused by events beyond our reasonable control, including but not limited to: natural disasters, pandemics or epidemics, government orders or restrictions, wars or armed conflicts, acts of terrorism, sanctions, cyber attacks, third-party cloud service outages, critical software vulnerabilities, internet infrastructure failures, or labor disputes.
Open-Source Software: The Service incorporates open-source software components. License notices and attributions are available within the app’s Settings section.
Data Portability: You may export your data using the in-app export tools, subject to applicable feature availability and subscription requirements.
No Agency: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.

23. Contact

For legal notices or Terms questions:

Legal entity: ShiftUnlock
Email: business@shiftunlock.com